Refund policy

Proden Limited Refund Policy
Effective Date: 27/12/2024

At Proden Limited, we take pride in providing premium gym apparel designed to support your fitness journey. If you are not fully satisfied with your purchase, we are here to help. Please read our refund policy carefully.

1. Refund Eligibility

You may request a refund if:

The item you received is defective, damaged, or incorrect.
The item is unworn, unwashed, and in its original condition, including all tags and packaging.
The refund request is made within 14 days of receiving your order.

2. Non-Refundable Items

The following items are not eligible for refunds:

Items that have been worn, washed, or altered.
Items purchased as part of a clearance or final sale unless faulty.
Gift cards or promotional items.

3. Refund Process

Initiate a Request:
Contact us at [insert email] or [insert phone number] with your order number, details of the issue, and, if applicable, photos of the defective or incorrect item.
Return Authorization:
Once your request is reviewed, you will receive a return authorization and instructions on how to return the item.
Refund Issuance:
Upon receiving and inspecting the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

4. Exchanges

We offer exchanges for incorrect sizes or defective items, subject to product availability. Please indicate your preference when contacting customer support.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect.
We recommend using a trackable shipping service to ensure your return is safely received.